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Find answers to frequently asked questions in our Help Center or contact us directly.

Check out the most frequently asked questions

Planning Travel
Do I need a visa for my destination?
Planning Travel
How many travelers can I include in one reservation?
Planning Travel
What's the process for purchasing a ticket for my baby?
Planning Travel
Is it possible to reserve a flight just hours before takeoff?
Payment
Which payment methods do you accept?
Payment
Why did my flight price go up during booking?
See all questions in the Help Center

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If you have questions regarding an existing booking, please visit the Manage Booking section for priority assistance.

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Customer Service

If you want to reach out to our customer service team directly, you can contact us via email or phone.

Please note that our support is limited without an existing booking. To assist you better, kindly provide your booking reference number when contacting us.

Our team is available 24/7 to assist you with any inquiries or issues you may have regarding your bookings or our services.

Contact regarding data protection is possible via the email address for the Customer Service Center.

Company Information

Ticketwhat Sp. z o.o. with its registered office at ul. Frezerów 3, 20-209 Lublin, entered in the National Court Register under KRS number 0000809810 and having NIP tax number 9462692646.

Important information about the company and the terms of service provided by Ticketwhat Sp. z o.o. can be found on the pages:

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